Graduation , Diploma
Wipro Ltd Recruitment 2022
Wipro Ltd published job notification for International BPO post.
Business Process Outsourcing (BPO) involves contracting of operations to a third party service provider and it is a BPO Manager’s job to oversee the operations of his division and to ensure that all the needs of the client are met, while taking care of the needs of their employees. They usually work with a team of managers, each assigned to specific division or department in the company.
The minimum educational requirement to be a BPO Manager is a bachelor’s degree preferably in Business, Engineering, or any related field, but many employers prefer candidates with an MBA or any advanced degree. A minimum of at least 2-3 years of experience in a related field is also required. Candidates with five or more years of BPO management experience are often favored.
A BPO Manager must have strong oral and written communication skills and knowledge in computer software used for presentations such as MS Visio or MS PowerPoint. He/she should also possess strong problem-solving, troubleshooting skills and the ability to exercise sound judgment. BPO managers should know how to mentor staff and are extremely knowledgeable of process management, client management, and six sigma. They should be able to multi-task and decipher statistical reports; and have the patience to deal with issues involving both clients and the workforce.
BPO Managers usually work 40 hours a week although overtime work is often necessary to meet deadlines. The industry is very dynamic, and since most BPO companies are operational 24 hours a day, the job may also require you to work nights, weekends, and holidays. The job may also require extensive travel. BPO Managers usually work in a clean, well-lit, and comfortable office. They may also spend a lot of time on the computer and phone during conference calls.
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