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Ford Motor Company published job notification for Customer Contact Product Analyst post.

Job Description & Qualifications

• Release and catalog service parts in support of inquiry resolution globally for all North American models

• Analyze Engineering systems, 2D Technical drawings, Teamcenter data, Bill of Material (BOM), Marketing information & other reference data and material to determine the appropriate service part levels required for vehicle repair

• Analyze current and past model engineering changes to determine service interchangeability between engineered parts

• Prepare and maintain parts catalogue information, as well as creating new catalogue sections, in the Parts Catalogue Database

• Ensure that all the relevant part information is included in the Catalogue database to support VIN matching in the Parts Catalogue

• Modify and create parts catalogue illustrations in line with established processes whilst ensuring that the artwork specifications are met

• Provide timely resolution to Dealers, Global teams and Internal Customers inquiries regarding issues related to commodities within your sections of the catalog.

• Support service part needs with Engineering, Service operations and upstream activities to address level of service concerns and to ensure service requirements are corrected

• Support downstream processes like Purchasing, Supply Chain, Packaging, Quality and Distribution to ensure best in class parts availability in support of customer needs.

• Support suppliers to assure part shipments are on time to support model launch timing

• Responsible for delivering departmental objectives related to customer inquiries, catalog quality, and releasing

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