Position title
Blinkit Notification - UX Researcher - Customer Experience Post
Job Location
Bengaluru, Karnataka , India
Remote work from: India

Base Salary
INR31,000-INR57,000 Per month
Qualifications

Bachelor’s or MS in a human behavior related field, HCI, Design Research (or equivalent and demonstrable work experience)

Employment Type
Full-time

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Description

Blinkit Recruitment 2022

Blinkit published job notification for UX Researcher - Customer Experience post.

We want our customers to focus on the more important things for themselves and not need to plan for the little things that life needs on an everyday basis. We are here to get your chores out of your way. We do this by using a backbone of technology, data sciences, and rich customer insight, resulting in a dense and fast network of dark stores for lightning fast deliveries under 10 minutes.

We are already one of the largest e-grocery companies in India. Our ambition however, is to be 100x this size in the next five years.

In order to become one of the most important e-retail companies of our generation, we need builders who can think on their feet, take extreme ownership and commit to making outcomes happen. If you are ambitious, smart, and don’t have an ego about it, we’d love to hear from you. Opportunities to create $100 billion businesses in India are rare. We are on the way and looking for the hungry. Read more about us here.

About the role

We are building products to make our customers’ lives easy and anxiety-free. 10 minute delivery is fundamentally changing the e-commerce space and what users expect from online platforms. We are looking for an experienced UX researcher to join our team to  help define and drive the future of our platform. You will reveal what our users need by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience more intuitive, accessible, and seamless.

What you will do

  • Plan and drive user research on aspects of products and experiences
  • Discover user needs, pain points and be the advocate the same for product development
  • Collect and analyze user behavior through qualitative studies, call-listening, ethnographic studies, surveys, benchmark studies and online experiments (A/B testing)
  • Plan and execute tests to validate prototypes
  • Perform usability studies with consumers
  • Conduct and evaluate quantitative and qualitative research
  • Work closely with cross-functional teams to identify and evaluate research topics
  • Advocate research findings to diverse audiences through written and oral presentations
  • Gather and analyze data
  • Use a diverse set of UX research tools. 

    Qualifications

    • 2+ years of experience in user research, preferably in a consumer facing environment
    • Bachelor’s or MS in a human behavior related field, HCI, Design Research (or equivalent and demonstrable work experience) 

      Skills

      • Proficient in 2-3 Southern Indian languages (Kannada, Tamil, Telugu) to conduct user research across Bengaluru, Hyderabad and Chennai
      • Deep understanding of concepts like design thinking, user journeys, empathy maps, research methodologies, user scenarios, etc
      • Ability to perform all research-related tasks including research, planning, evaluating, and iteration
      • Ability to quickly and effectively share research results
      • Ability to formulate specific, answerable, and practical questions
      • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
      • Experience with remote testing tools
      • Excellent time-management skills
      • Ability to think from first principles and excellent problem-solving skill
      • Customer first thinking.

 

 

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Date posted
September 12, 2022
Valid through
December 31, 2022
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Position: Blinkit Notification - UX Researcher - Customer Experience Post

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